Your organization will only be charged for a completed Treefort ID verification transaction. A transaction is considered completed when a Treefort report is returned to your organization and is available for download, regardless of the overall status of the report (pass, fail, etc.) or whether the report is downloaded by the end user.
For greater clarity, a completed report will have the status of "Review Report". If your organization has set up a webhook to receive status updates regarding ID verifications, a charge will be incurred as soon as eventID 206 is triggered (Verification report has been set to review). When this webhook notification is triggered, the report will be available and ready for download.
If a client starts the process but does not proceed far enough for Treefort to generate a final report, you will not be billed, even if Treefort has incurred costs associated with that partial ID verification. Treefort will bill your organization's accounting department directly at the end of the month for all ID verifications where reports were returned. Billing contact details can be set in your organization settings via the Treefort portal, once access has been provided.
For more information on transaction charges and invoicing, please contact support@treeforttech.com.